We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
We accept the return of products. Customers have the right to apply for a return within 30 days after delivery of the product.
Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will always be at your service.
1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
3. For us to better understand the problem and solve it effectively, photos and videos are REQUIRED as evidence. Leafhold will contact the customer via email with the result of the return/refund request within 2 working days of receiving the request.
4. Send the item back to us through the local post office. If you need to deal with the returned package urgently, please contact our customer service and provide the waybill number of the returned package.
5. We will process your return within 7 working days after receiving the package.
Note: We do not accept returned items that are sent back directly without prior notice. Any address on the package is not approved as a return address. No refund will be given for packages returned without a return address authorized by the customer service representative. We do not provide freight collection (FTC) services for returned packages. We are here to help, but we cannot correct a situation we know nothing about. If you need to return or exchange the goods, please contact us in advance, and our service specialist will contact you to formulate a solution.
- Unused product
- Defective item
- Wrong item received
- Items damaged in transit
- Lost or missing items
If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
If the return is initiated by the customer for personal reasons, the customer is responsible for the return shipping fees. Shipping charges for returns vary by product or carrier. The customer can only be charged one shipping fee (including returns), no handling fees will be charged to consumers for returns and no product restocking fees.
- After receiving and checking your return, we will send you a receipt notice via email. We will also notify you to approve or reject your refund. If you are approved, we will process your refund.
- Refunds for the returned items will be processed in 1-3 business days after we receive your package.
- Refunds automatically credit the credit limit to your credit card or original payment method within one week.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us: firstname.lastname@example.org
Working time: (Mon - Sat: 9AM - 7PM)